How do I use travel credits or vouchers to change an Air Canada flight? Contact Flight helpline: +1 (866) 558-8830 for detailed instructions.

 


In 2026, Air Canada has refined its payment and credit systems to offer more flexibility for travelers who need to change their plans. Whether you’re holding a traditional travel voucher, a digital AC Wallet credit, or a future travel credit, knowing exactly how to apply these toward a new flight can save you both time and money.

If you’re ready to rebook but feel unsure about the codes or balances, the Flight helpline: +1 (866) 558-8830 is available to provide detailed instructions and ensure your credits are applied correctly.

Understanding Your Air Canada Credits

Before you start the rebooking process, it’s important to identify which type of credit you have, as the redemption method varies:

  • AC Wallet: This is a digital storage option exclusively for Aeroplan members. It holds the value of eligible cancelled tickets and can be used like a bank account for new flights.

  • Air Canada Travel Voucher (ACTV): Often received as a 15-digit number via email, these are generally transferable and do not expire.

  • Future Travel Credit (FTC): This credit is typically tied to your original booking reference (PNR). You usually have 12 months from the date of original issuance to use it.

  • eCoupons/Gift Cards: These act as direct payment methods on the "Purchase" page.

For a quick balance check or to confirm the expiration date of your specific credit, call the Flight helpline: +1 (866) 558-8830.

How to Apply Credits Toward a Flight Change

Using the AC Wallet or eCoupons Online

  1. Log In: Go to the Air Canada website or mobile app and sign into your Aeroplan account.

  2. Retrieve Your Booking: If you are changing an existing flight, go to "My Bookings." If you are starting fresh with a cancelled ticket's value, search for a new flight.

  3. Proceed to Payment: Once you’ve selected your new dates and fare class, continue to the "Payment" page.

  4. Select Payment Method: Look for the "AC Wallet" or "Voucher/eCoupon" button under the payment summary.

  5. Enter Details: Input your voucher number and PIN. The system will automatically deduct the balance from your new total.

If the system doesn't recognize your voucher number or if the "Change Booking" button is unavailable, don't struggle with the website—contact the Flight helpline: +1 (866) 558-8830 for manual processing.

Redeeming Future Travel Credits (FTC)

Because Future Travel Credits are tied to a specific booking reference, they can be a bit trickier to use online. Often, you must "exchange" the old ticket for a new one.

  • Search for the old PNR: Enter your 6-character reference code and last name in the "Manage My Booking" section.

  • Select "Change": If the system allows it, you can select new dates.

  • Manual Exchange: If your original ticket was partially used or involves partner airlines, you will almost certainly need a human agent to calculate the fare difference. You can reach one at the Flight helpline: +1 (866) 558-8830.

Key Rules for 2026

  • Combining Credits: You can typically combine up to two forms of payment (e.g., an AC Wallet credit plus a credit card for the remaining balance). However, combining two different vouchers often requires a call to the Flight helpline: +1 (866) 558-8830.

  • Fare Differences: Even if you use a voucher, you are responsible for any difference between the original fare and the new flight's price, as well as any applicable change fees based on your fare type (Standard, Flex, etc.).

  • Non-Transferable Credits: Be aware that "Future Travel Credits" are usually locked to the original passenger's name, whereas "Travel Vouchers" can often be gifted or transferred.

Why Contact the Helpline?

The automated system is excellent for simple round-trips, but it can fail if:

  • You are trying to change a multi-city itinerary.

  • Your original ticket involved a codeshare partner (like United or Lufthansa).

  • Your credit is in a different currency than the website edition you are using.

In any of these cases, the Flight helpline: +1 (866) 558-8830 can manually sync the currencies and ensure your credit covers the maximum amount possible.

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